Policies

PAYMENT
♥ I accept PayPal and major credit cards through PayPal
♥ I do not accept checks or money orders, sorry!
♥ E- Checks are available through PayPal
Payments must be submitted within 5 business days of purchase date or the order will be canceled for non payment.
PERSONALIZATION/ CUSTOM 
♥ To personalize an order, simply type the required information in the "Notes" section during checkout to customize your order. 
♥ Please be sure to check for any spelling errors or typos- once the metal is stamped it cannot be undone. 
♥ Orders will not be remade or refunded due to incorrect or lack of any information for personalization. 
♥ If no personalization is left, a generic message will be stamped- or blank if there are no wording on the design. 
SHIPPING
♥ Orders will ship to the address given on the order. Please check to ensure a correct address has been given. 

♥ All orders ship through USPS
First Class shipping in the US generally takes 3-5 business days (does not include insurance)
Priority shipping takes 2-3 business days (Insurance included up to $100) 
Priority Express is overnight up to 2 business days depending on your location (Insurance included up to $100) 
*Please note- once a package has been shipped, I no longer have any control over the package as it is being shipped through USPS. Please contact USPS directly for help regarding shipping. 

INTERNATIONAL SHIPPING

♥ All international orders are shipped USPS First Class International and does not include insurance or tracking. Please contact me with upgrades on shipping before an order is submitted and I would be happy to look up shipping upgrades for you.

♥ Shipping to Canada may take up to 2 weeks for delivery.

♥Shipping internationally is estimated 3-4 weeks for delivery

♥ International customers will require to pay for customs or VAT taxes. When your order is delivered, you will be contacted through the mail with instructions on how to locate your package and pay for these fees and/or taxes. These charges are not applied to this shop and are separate taxes/fees for imported goods. The cost will vary depending on the amount of the item. Please keep this in mind while purchasing from this shop.
**ATTENTION U.K CUSTOMERS^^^^ Please Note the CUSTOMS CHARGES do apply to you. Again, Customs charges are not included in our shipping costs and are separate. I cannot mark a package as a "gift" to avoid these costs as that is illegal. Orders will not be refunded if a customer declines to pay these fines. Your package will be held until additional shipping is paid as well as customs fees.
*If you don't want to pay customs fees, do not submit an order to purchase anything online. These fees are charged in your country. I do not have control over your country's laws.

** Any problems with shipping? Call USPS or go to www.usps.com for more information on how USPS customer service directly can help you. I have the same tracking number as provided through email when your order is shipped. It gives me the same info screen as you. USPS will be able to find out more info and help you file a claim for INSURED packages as well as PRIORITY and PRIORITY EXPRESS claims for delays, damages, lost packages, etc.
Refunds and Exchanges
♥ All sales from this shop are final at the time of purchase. This shop does not accept refunds or exchanges. By purchasing from this shop, the customer agrees with the policies. if a customer does not agree with our policies, simply do not submit a purchase.

♥ Miss Ashley Jewelry cannot be held responsible for damage to jewelry due to normal wear and tear of the jewelry, or jewelry that has not been properly taken care of.

♥ Shipping costs will not be refunded for delays, theft or loss. 

CARE FOR YOUR JEWELRY
All pieces are carefully polished and buffed to a bright shine when leaving the workshop. Most pieces include a complimentary piece of polishing pad to prevent tarnish. It is not recommended to wear your jewelry while bathing, swimming, working out, or sleeping as this will speed up the tarnishing process.
I only use the highest quality materials available! But please keep in mind- sterling silver, copper and bronze WILL tarnish. Tarnishing is just the darkening of the metal. This is not a defect and is not a damaged product. A simple jewelry cleaner will wipe the tarnish away. If you would like a jewelry cleaner, please contact me for pricing.